Website Privacy Policy

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This Website Privacy Policy applies to the processing of personal data by CCL Solutions Group Ltd and relates to any processing of personal data in connection with:

Your access and use of CCL Solutions Group’s website (the “Website”)
Our provision of services relating to your use of this Site such as in response to your completion of a contact form.

We understand the importance you place on your personal information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Website, you agree to the handling of your Information in accordance with this Website Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to CCL Solutions Group, Registered at 36 Cygnet Court, Timothy’s Bridge Road, Stratford-upon-Avon, CV37 9NW. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

If you use our Website, we will collect, use and share your personal data under the terms of this Privacy Policy (which includes all other documents referenced in this Privacy Policy) and the Terms of Use on the Website. We created this Privacy Policy to give you confidence as you use the Website and to demonstrate our commitment to the protection of privacy.
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What personal information we may collect from you

We may collect and process the following personal information about you:

Information you enter into any form on our Website or which you access through a link on our Website (such as to book an event or attendance via our Website);
Details of your use of our Website.

‍We do not knowingly or intentionally collect special category information from individuals and we request that you do not submit special category information to us via the Website.

Special category or sensitive data means personal data consisting of information as to:

Racial or ethnic origin
Political opinions
Religious beliefs or other beliefs of a similar nature
Trade union membership
Physical or mental health or condition
Sexual life or orientation
The commission or alleged commission of any offence
Any proceedings for any offence committed or alleged to have been committed by them
The disposal of such proceedings or the sentence of any court in such proceedings.

How we use the information you provide through this Website

We use the information you provide to us through a contact form to reply to your query.

We will also use data that does not directly identify you to understand how our Website is used and to help us improve it. We use cookies to track usage of our Website. More information on cookies can be found in our Cookie Policy.

We may use processors to help operate this Website. Where this is done, any data processed will be in compliance with Data Protection Law.

We only use your personal data when the law allows us to and we use it to operate our Website as it is within our legitimate interests to:

Operate this Website and associated web applications as part of managing and conducting our business;
Obtain information about your use of the Website via cookies to be able to manage the functionality of and improve the quality of the service we provide via our Website.

You can read more about this in our ‘Cookie Policy’ which is on our Website and available also here.

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How we will use other information you may provide to us once we have responded to your initial request

Once we enter into a dialogue with you about your enquiry we may request that you provide us with further personal data.

Disclosure and sharing of your personal information

We do not share your personal data except in accordance with this Privacy Policy or with your consent. We may share your information with:

Analytics and search engine providers that assist us in the maintenance and improvement of our Site; and
Any provider whose event you have requested access to or attendance of.

We may also disclose your personal information to third parties:

In the event of a business transfer where we buy or sell business assets in which case customer information will be one of the transferred assets;
If we are under a duty to disclose or share your personal data to comply with a legal obligation or in order to enforce or apply our terms of use and other agreements.

Our Website may, from time to time, contain links to and from the websites of our partners and their systems, such as relating to the provision of webinars. If you follow a link to a website other than ours, then please note that other websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How we store this information

The information that we collect from you we may store, process and transmit in Europe, the United States and locations around the world - including outside your country. Information may also be stored locally on the devices you use to access the Services. Your personal data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff are engaged in, among other things, the provision of support services, maintaining and operating the Site, and providing security services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy. Each affiliate or supplier receiving your personal data is bound by standard contractual clauses that comply with the standard contractual clauses for the transfer of personal data to controllers established in third countries set out in the European Commission Decision 2010/87/EU.
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We will:

Take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information;
Store all the personal information you provide to us on securely protected servers.

We will store your personal information for up to one calendar year. We may retain a copy of your information for compliance reasons. When you update your information, we may retain a copy of the prior version for our records.

In addition, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your information transmitted via our Website and any transmission is at your own risk.
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How you can access and amend your information

Once we have collected your information, we are very aware of the rights you retain with regard to it. These rights are laid out in the General Data Protection Regulation (GDPR) and are provided for your reference below.

Subject to certain limitations on certain rights, you have the following rights in relation to your information:

The right to be informed — you have the right to request a copy of the information that we hold about you.
The right of access — you have the right to access your personal data that we hold.
The right to rectification — you have the right to have inaccurate personal data rectified, or completed if it is incomplete.
The right to erasure — you have the right to have personal data erased, also known as ‘the right to be forgotten’.
The right to restrict processing — you have the right to request the restriction or suppression of your personal data.
The right to data portability — you have the right to have the data we hold about you transferred to another organisation and reuse your personal data for your own purposes across different services
The right to object — you have the right to object to the processing of your personal data in certain circumstances for e.g. direct marketing
Rights in relation to automated decision making and profiling — you have the right not to be subject to a decision in respect to automated decision making and profiling.
Right to withdraw consent — you have the right to withdraw your consent at anytime. Should you wish to exercise this right please contact us using the contact details below.

For more information please see the following link.

If you would like to request to exercise any of your rights or if you have any queries related to accessing your personal information, correction, or your rights under GDPR including requiring a copy of the information we hold on you, we will provide free of charge and within one month. Please contact our Privacy team on contact@cclsolutionsgroup.com if you wish to exercise any of your rights.

Post:

For The Attention Sam Marklew or Rachael Foster
Data Privacy Request
34-36 Cygnet Court Timothy's, Bridge St, Stratford-upon-Avon CV37 9NW.

If you are not satisfied with our response to your query, you can contact your local data protection authority who will be able to advise you on next steps. For the UK, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Details of their contact information can be found at https://ico.org.uk/global/contact-us/

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What if we change our Website Privacy Policy?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on our Website and each such change will be effective upon posting on the Website or upon the date designated by us as the “effective date”.

It is your obligation to regularly check the Website Privacy Policy. Your continued use of the Website following any such change constitutes your agreement to this Privacy Policy as so modified.
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How you can contact us

If you have any concerns about the use of your personal data through the Website, please contact us at contact@cclsolutionsgroup.com with a thorough description, and we will try to resolve it.