Project Manager, Cyber Services

Summary:

The role will involve reporting and working directly with the Technical Director to provide project management across the technical teams, within the Cyber Services division to ensure the delivery of Cyber Services, including Penetration Testing and Specialist Services Team deliverables, to achieve objectives and ensure effective and efficient delivery and management of Cyber Services.

Reporting to:

Technical Director

Location:

Remote

Department / Division:

Operations

Application Deadline:

Main Job Summary

This role includes facilitation of resource allocation, providing post sales engagement with customers, client engagement throughout operational delivery, production of Management Information (revenue utilisation), engagement with customers to ensure prompt creation of purchase orders and raising of invoices for customers.

Main Duties & Responsibilities (other duties may be assigned):

Support Technical Director (Cyber Services) with operational delivery
Communicate with clients to ensure:
- Clarity regarding customer requirements and expectations
- Ensuring scoped requirements are translated into operational delivery teams
- Obtaining feedback to ensure delivery against requirements
Directly manage project delivery and scheduling of technical teams
Attend daily standup meetings and maintain project logs and documents
Prepare project reports and hold meetings with stakeholders
Lead Project Manager for assigned projects across our Penetration Testing and Specialist Services Teams, as appropriate
Develop project scopes, deliverables, and cost estimates
Develop internal processes to ensure smooth project delivery
Work with stakeholders to ensure design and delivery meet the customers' requirements and are delivered on time
Monitor project progress and implement corrective actions
Create project plans and associated documentation (Microsoft Project)
Lead project meetings with internal and external teams
Maintain project documentation, and support production and procurement and assist with sales pipelines
Development of stakeholder relationship with suppliers and customers
Interpret scoping and presales proposals and ensure that the correct resources are assigned to tasks
Record and produce Management Information as required by the Technical Director (Cyber Services) or Executive Management team
Ensure accurate data entry on CCL systems including Sales CRM, Case Management systems Quality Management and financial systems
Maintain and improve company quality, profitability and security
Manage renewal of certifications and accreditations within Cyber Services and Cyber personnel
Process improvement - look for ways of refining the Cyber Services processes and procedures to improve efficiency and quality of Cyber Services

Required Skill Set & Experience:

Essential skills

Proficiency in SharePoint, Microsoft Project, and Office 365
Excellent problem-solving, communication, and teamwork skills
Attention to detail and commitment to high-quality work
Ability to multitask
Ability to work independently and make sound and reasoned judgements
Ability to work with precision, accuracy with high attention to detail
Experience of resource planning

Preferred Skills

A degree associated with the discipline and or 3 years in project management with a minimum 2 year of project management in Cyber or an IT Delivery environment
Experience with Cyber or IT service delivery
Knowledge of Cyber and Digital Forensics advantageous
A good understanding of Cyber Services
Good understanding of relevant accreditations including CHECK, CREST, ISO 27001 and ISO 9001

Education:

Preferably a degree associated with the discipline

Core Role Competencies:

Service Delivery

Develop investigative knowledge of CCL staff to enhance delivery of CCL services and customer needs
Demonstrates a real belief in CCL Values, focusing on what matters most and best serves those values
Demonstrates a good understanding of CCL’s strategic objectives and work to promote their attainment
Ensures all staff understand the expectations, changing needs and concerns and strives to address them
Builds confidence by actively engaging with different customers, partners and stakeholders
Identifies the best way to deliver services
Understands customers’ perspectives and priorities and works co-operatively with them to deliver the best possible overall service
Removes barriers to customer service
Seeks feedback from customers

Leading Change

Positive about change, adapting rapidly for changing circumstances and encouraging flexibility in others
Identifies and implements improvements to service delivery, engaging people in the change process and encouraging them to contribute ideas
Find more cost-effective ways to do things, taking an innovative approach to solving problems and considers creative alternatives
Creates a feeling of energy, excitement, and personal investment

Working with Others

Builds effective working relationships with staff and Management team through clear communication and a collaborative approach
Maintains visibility by regularly interacting and talking with people
Consults widely and involves people in decision making speaking to people in a way they understand and can engage with
Treats people with respect and dignity regardless of their background or circumstances, promoting equality and the elimination of discrimination
Treats people as individuals, showing tact empathy and compassion
Sells ideas convincingly, setting out the objectives of a particular approach and striving to reach mutually beneficial solutions
Expresses own views positively and constructively and fully commits to team decisions

Professionalism

Acts with integrity, in line with the values and ethical standards of CCL
Acts on own initiative to address issues, showing energy and determination to get things done
Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and challenging situations
Upholds professional standards, acting as a role model to others and challenging unprofessional conduct or discriminatory behaviour
Acts for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge
Remains calm and professional under pressure, defusing conflict and being prepared to make unpopular decisions or take control when required

Decision Making

Gathers verifies and assesses all appropriate and available information to gain an accurate understanding of situations
Considers a range of possible options, evaluating evidence and seeing advice where appropriate
Makes clear, timely, justifiable decisions, reviewing these as necessary
Balances risks, costs and benefits, thinking about the wider impact of decisions
Exercises discretions and applies professional judgment, ensuring actions and decisions are proportionate and in CCL’s best interest
Looks beyond symptoms to identify causes of problems and drives team to routinely perform

Other Role Requirements:

Minimum 5 years UK residency
Full driving license
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme

All applicants must have the legal right to work in the UK (sponsorship not provided).

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.